Satisfaction Guarantee We aim for your complete satisfaction. If you’re unhappy with your purchase, we’re ready to assist with a return or exchange. Please contact us within 7 days of receiving your item. Requests beyond this period cannot be accommodated.

Return Process

1. Initiation: Contact us to obtain approval for your return or exchange.
2. Issue Review: We will engage via email to resolve the issue and, if necessary, initiate a return.
3. Return Shipping: Pack the item with its order number and send it to our specified address. Notify us when the package is en route.
4. Refund Assessment: Refunds are processed within 2-3 business days upon approval.

RMA (Return Merchandise Authorization) Requirements

• Order number
• Full name
• Email address
• Product name and quantity
• Return reason

Conditions for Return

• Items must be in their original, unopened, and unused condition.
• Returns are valid for defective items, products not as described, or those failing to meet intended use.

Non-Returnable Items

• Dislikes related to taste
• Absence of proof for product issues
• Opened or used e-liquid or cartridges, except in cases of defects

Refund Procedure

• After assessing the issue internally and verifying the claim, refunds or store credits will be issued.
• Report any damages or discrepancies within 24 hours of delivery, providing photo or video evidence.

Delayed or Missing Refunds

• Check your bank account first, then contact your bank as there may be a processing delay.
• If the refund is still not received, please reach out to us.

Shipping Costs

• You bear the return shipping costs, which are non-refundable. In cases of a refund, the return shipping cost will be deducted from the total refund amount.
• Shipping costs for returns due to defects or our errors will be covered by us.